Friday, December 01, 2006

Bedside Manner for the Modern World

Bedside Manner for the Modern World: "To respond to a patient's emotions in an effective way, she recommends trying what she calls the NURS technique:

NAME the emotion: 'It looks to me as if you are sad/angry.'

Make a statement of UNDERSTANDING: 'I can see why someone in your situation would be upset.'

Make a statement of RESPECT: Find something about how the patient has managed the situation that you can appreciate. 'I think it's great that you've tried to start exercising.'

Make a statement of SUPPORT: 'I'd really like to work with you to make this better.'"

Another useful mnemonic to help doctors manage patients who are upset.

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