Not only are patients the largest untapped healthcare resource, investing in patient education is also the one intervention which will provide the largest return on investment ( ROI) !
I feel we should focus on providing patients with tools which they can use to help them get better medical care from their doctor !
The reasons for this are simple.
1. They are many more patients than there are doctors !
2. Patients have much more at stake !
3. Good doctors will use the available tools - while bad doctors will never improve !
The key tool should be a patient health record ( PHR) ; and around this, we can provide patients with customised information, to help them manage their own illness.
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