Monday, October 09, 2006

How to H.E.A.L. disappointment

" The word H.E.A.L. can remind you how to successfully communicate with patients and families and how to help them heal from disappointment:

  • H is for Hear. Hear what the patients and their families are trying to say.
  • E is for Emotions. Address patients' and families' emotions.
  • A is for Ask and Answers. Ask the patients and families to tell you what they already know, and answer what they want to know.
  • L is for Loyalty. Foster and rebuild loyalty.

This nugget was adapted from Communication Strategies to Help Patients H.E.A.L., an HCPro, Inc. publication."

Clever acronyms can help when you are stressed out and not sure what to do next !

1 comment:

  1. Very nice, Dr. Malpani! Thanks for posting that!

    ReplyDelete

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