Do more for your patients by seeing some of them less - Medical Economics: "The more you can reduce demand for office visits, the more time you'll have to deal with patients who really need personal interaction,' declares pediatrician Donald M. Berwick, president and CEO of the Boston-based Institute for Healthcare Improvement.
Berwick's statement might sound like heresy to physicians who try to accommodate every request for an appointment. But he and other advocates of clinical office re-engineering believe that many patients can be adequately treated outside the traditional one-on-one encounter. Effective use of telephone-advice nurses, patient education, follow-up calls, Web-based home monitoring, e-mail, and group visits, they say, can enhance office efficiency, strengthen physician-patient relationships, heighten patient compliance, and improve the quality of care."
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