Blameless apology

SorryWorks.net: "'We advocate what we call a blameless apology,' says Pam Hutcherson, a nurse and risk management specialist for Tennessee-based State Volunteer Mutual Insurance Company (SVMIC). 'You express sympathy for the situation but do not immediately acknowledge blame until the facts are in.'Isn't there the danger that full disclosure will void your malpractice insurance policy? Not necessarily. 'Our company's policy says you agree to assist in your defense and communicate with us promptly about incidents, but it's never inappropriate to say, 'I'm sorry the surgery or treatment didn't go as we planned,'' says Hutcherson. "