Consumer-focused healthcare

Consumer-focused healthcare: "An interesting statistic is that about 75% of people will have a symptom of a health problem or a health problem within a 30-day period. And it’s also true that about 8 out of 10 of those people don’t ever enter the health care system. They figure out that they’ve got a cold and they’re just going to drink a lot of fluids and get better. Or that their child does not really have an ear infection—they make these decisions—this cut does not need stitches, and all those kinds of things. And so people already do a bunch of this stuff, and from a health plan side, there’s no claim, there’s no nothing, so people already manage their health and make health decisions everyday that are totally invisible to the health care delivery system. We don’t see them."