E-mail accelerating the doctor-patient relationship : "When Robin Uberta needs to fill a prescription for her 2-year-old son, Joey, she doesn't head for the phone to call his pediatrician. Nor does she start dialing when she has routine questions such as when to switch Joey to 2 percent milk. Instead, the Southport mom goes online. Within 24 hours -- and usually much faster -- she has an e-mailed answer from Joey's pediatrician, Dr. William J. Fisher."
Email is an excellent example of "appropriate technology" for routine queries and non-urgent consultations !
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