Healthcare Informatics: Customer Service: "'What patients wanted was to be able to talk to us, and we found patients are a lot smarter than we give them credit for,' says Barbara Walters, M.D., senior medical director. 'The patients write thoughtful, well-composed, insightful notes that to us are very surprising.' The quality of the emails also suggests that patients understand physicians' time constraints and inability to answer a bevy of messages from them, she notes."
I am glad that doctors are finally learning that patients are smart and intelligent - and capable of taking care of themselves ! As doctors, we need to give our patients the tools so that they can do so - and technology can help us to do this more efficiently. Doctors need to learn to use the web intelligently to reach out to many more people !
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