Improving Chronic Care: The “Guided Care” Model: "The family’s experiences, which are not unusual, show that chronic care is:
1. fragmented
2. discontinuous
3. difficult to access
4. inefficient
5. unsafe
6. expensive.
Not surprisingly, the patient is often confused by the complex care she has been getting from multiple clinicians--and by all the medications that she is supposed to be taking. She is discovering that health care for people with chronic conditions “... is a nightmare to navigate.”"
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