Web portals and virtual hospitals: "Well-designed portals can tackle these shortcomings head-on. For one thing, an increasingly Web-savvy population wants to be connected to providers.
Consumers who book flights and check account balances via the Web wonder why they cannot book physicals and check their cholesterol scores online. So for many hospitals, offering interactive services—both in the clinic and the inpatient settings—is simply a matter of fulfilling demand. "
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