Saturday, May 14, 2011

Great customer service from Citibank

I am a CitiGold customer, and had some issues with the billing on my credit card which had not been resolved for quite a few months.

I spoke to my Relationship manager, who promised to fix the problem. I am very confident she'll take care of this - but what I really liked is the fact that I can reach out and talk to a human being who will take ownership of the problem and solve it for me.

It's such a pleasure to receive good customer service - it's become so rare these days !
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