Curse of Knowledge– The curse of knowledge, otherwise known as the paradox of expertise, represents the difficulty of experts ( doctors) to use commonplace jargon to communicate their ideas to those that are not experts. Because experts tend to surround themselves with other experts, it can be very difficult for an expert not to use technical jargon when communicating with people who not experts.
ASK Problem – the ASK Problem stands for the Anomalous State of Knowledge. This is a problem that arises when the decision maker ( the patient) does not have the knowledge that it takes to ask questions, since asking questions often relies on having intimate knowledge of the subject at hand.
This is a very thoughtful article; and you can read more about this at http://futuredocsblog.com/2012/09/04/teaching-crucial-conversations-the-curse-of-knowledge-the-ask-problem/