Hospitals are meant to serve patients - but they can be extremely patient-unfriendly ! In fact, many of them can be dangerous . Hospital acquired infections and medical errors during a hospital stay are becoming an increasingly important cause of death in some parts of the world.
I love the fact that the Cleveland Clinic has a CEO - a Chief Experience Officer,whose job is to ensure that the experience which a patient has during their hospital stay is smooth and pleasant, so they take back happy memories of their hospital stay.
What a great idea - I wish more hospitals would implement this ! I am sure that looking at a hospital from a patient's perspective will be quite an eye-opener for some hospital CEOs !