Time Has Come to Apologize: Risk Management Foundation: A report on the "first public discussions in the Boston area medical community about the need to use apology to maintain the relationship between providers and patients who have been injured and to improve care and communication." It's OK for doctors to say sorry !
Found a lot of useful info on your site about Risk Management - thank you. Haven't finished reading it yet but have bookmarked it so I don't lose it. I've just started a Risk Management blog myself if you'd like to stop by
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