Thursday, September 01, 2005

Consumer-driven healthcare

Consumer-driven healthcare
is inevitable; those who resist change demanded by
consumers will not survive. Power made the following
1 increase personal attention to each patient,
2 better integrate the voice of the patient,
3 build quality into the process—a true consumer
orientation is not reactive,
4 survey patients, and
5 reduce waiting time in the office for appointments
and between office and surgery.

Doctors will need to become much more patient-friendly !

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