Friday, July 08, 2005

Silence kills and dialogue heals - seven crucial conversations for healthcare

Silence kills and dialogue heals
This study shows how healthcare professionals can master the seven categories of conversations which are essential to
preventing errors in healthcare.
1. Broken rules
2. Lack of support
3. Mistakes
4. Incompetence
5. Poor teamwork
6. Disrespect
7. Micromanagement

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