Care is based on continuous healing relationships.
Care is customized according to patient needs and values.
The patient is the source of control.
Knowledge is shared and information flows freely.
Decision making is evidence-based.
Safety is a system property.
Transparency is necessary.
Needs are anticipated.
Waste is continuously decreased.
Cooperation among clinicians is a priority.
These are from the Institute of Medicine’s “Crossing the Quality Chasm” report - a free report which everyone who works in healthcare should read !