Wednesday, December 16, 2009

Happy patients make for happy doctors !

Here's an email I received from a patient whose IVF cycle we needed to postpone

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Hi Drs Aniruddha and Anjali Malpani


We would like to thank you once more for the wonderful treatment and care we received when we attended your clinic in April this year.

To be fair, when we agreed to come come to India to your clinic we weren't initially sure what to expect. We however grew more confident with each email correspondence we had with you (and there were so many of them!) and our several visits to your highly informative website such that by the time we boarded our flight to India we were certain we had made the right choice.

The care and attention we received at the clinic was first rate. The staff (from the receptionist to the nurses) were very friendly and courteous and made us feel at home. And our investigation/treatment started without any fuss. We felt comfortable because you guys encouraged us to ask questions and helped explain each step of the IVF procedure.

We were impressed by the professional, though compassionate, assessment of how our treatment was progressing and why you had to suspend the procedure as a result of over stimulation observed after a scan. We really appreciated your very clear explanation of the cause of the over stimulation. We are also grateful for your offer to immediately refund the IVF cost or if we chose, use it against a fresh procedure at a later date. The gesture gave us further reassurance thaat we are indeed in the right hands.

May God reward you abundantly for this.

We intend to come to India in the third week of January 2010.We hope you would be able to schedule an appointment around that period. We would keep you updated of our travel plans and dates.

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