Friday, January 09, 2009


eDocAmerica: "But, consider the possibility that, for certain situations, on line interaction may actually be superior to in 0ffice care! I have been amazed at the number of times that clients using eDoc have said that our physicians have been even more helpful for their situation than their own doctor has been after several office visits. How could this be?

On line dialogue, both for the physician and the patient, provides a much more relaxed environment to think about a response to a question or problem. There is no embarrassment and, consequently, often more comfort in sharing unpleasant or personal details about symptoms. If a physician is 'pretty sure' how to answer a question, but is unclear on some of the details, he has plenty of time to consult a text or a web site and review a situation briefly before he responds. Patients then have an unlimited opportunity to clarify issues or respond back to physicians' questions.

Finally, physicians have an incredible treasure chest of web sites and resources called the internet that they can use to enhance their responses with patient education materials. So, in the end, many online episodes result in a patient who is more fully informed and more satisfied with their plan than they might be following one or more brief in office visits with their physician."

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