Medicine is becoming increasingly corporatized, and some doctors
are very excited when they get offered a job at these hospitals.
They are promised a fat salary , and the job seems
to be all they could ask for ! The
hospital takes care of all the administrative hassles, so that the doctor can
focus on taking care of his patients – and the hospital promises them that they'll
have a long line of patients clamouring to see them. Doctors are not good
managers, and are very happy if someone else does all the work of attracting
patients; billing them; and providing the secretarial support they need, so
they can do what they enjoy – helping their patients get better. Since this is
all done under one roof, using high quality new equipment, the doctor does not
need to run around from clinic to clinic to get more patients – and does not
need to offer kickbacks to GPs to refer patients to him either ! This seems to
be a win-win situation, and it often is for the honeymoon phase, which lasts a
few years. At this time, the hospital is new, and they need senior brand name
doctors to attract patients. This is why they offer great signing packages when
they launch their hospital with a bang, and everyone is delighted in the
beginning.
However, in a few years, once the hospital starts becoming profitable,
they start showing their true colours. These are for-profit hospitals, which
have a clear focus – how do we maximize our revenues ? They understand only one
thing – numbers, and soon the management starts singing a new tune. They talk
about targets which the doctors need to meet – bed occupancy; number of patients
admitted; revenue earned; number of CT scans ordered ; and number of operations
done. The focus has now shifted from providing high quality care to patients to
earning more money.
Doctors who are high performers and who run the hospital's
profit centers are treated as blue eyed boys. However , the rest are told to
shape up or to get out. Most doctors buckle under this pressure, and will fall into
line quickly, in order to save their jobs. They start doing unnecessary surgery
and ordering too many tests, to get their numbers upto speed, so the management
can give them a pat on their back and a bonus as well.
However, some doctors refuse to practice bad medicine . They
still believe in putting their patients first, and refuse to overtest or
overtreat. The management then starts employing sneaky measures to ease these
doctors out of the hospital. They get colleagues in a department to compete
with each other – and the " top performer's " numbers are used to set the
benchmark which the others have to aim for. Salaries are set according to how
well the doctor has met his target – and while those who do well are paid a
bonus, the doctors who don't comply are pulled up. They are invited to the CEO's
office, and
" requested " to
improve their performance. If they don't improve, their contract is not
renewed. Many are insulted , until they are forced to leave ( for example, the consulting
time slots allotted to them are curtailed to one slot per week, so they have
very few patients) . It's easy for the management to make a doctor's life
miserable ! As a friend of mine who is a senior surgeon said - " I feel I have been treated as a condom
– used and then thrown !"
Hospitals treat all doctors as being interchangeable – they
are viewed as being cogs in a wheel. If a senior doctor becomes too expensive
for them, they get a junior to replace him, because the "cost to company" is
much less - and they really don't care
about clinical acumen, surgical dexterity or bedside manner, because these are
not numbers they can measure !
The fact that hospitals are focused on maximizing their
profit does not mean that they are villains. This is to be expected – after all,
they are answerable to their share-holders and cannot afford to fritter away
money on expensive doctors ! The real problem is that doctors are so simple-minded.
They seem to know only one thing – how to take care of patients. While they do
a very good job at this, most of them have very few real-world skills, so it's
very easy for the management to take them for a ride ! They have no unity and
it's very easy to play one against the other.
So what happens when the hospital cracks the whip and the
doctor tries to push back ? He soon realises
that he is between a rock and a hard place ! By the time he is 50 , he cannot afford to retire and neither can he afford to start afresh. He is forced to swallow his pride and accept all the rubbish which is doled out to him. He is furious about the fact that he spent the best years of his life working for the hospital and helping them to become successful, and is now being treated like dirt. He retaliates, by taking out his frustrating and angst on his staff – and his patients ! This is the major reason why morale in corporate hospitals is so poor. It's only their façade which is beautiful , but because doctors feel devalued and unappreciated, they do not put their heart and soul in taking care of their patients.
that he is between a rock and a hard place ! By the time he is 50 , he cannot afford to retire and neither can he afford to start afresh. He is forced to swallow his pride and accept all the rubbish which is doled out to him. He is furious about the fact that he spent the best years of his life working for the hospital and helping them to become successful, and is now being treated like dirt. He retaliates, by taking out his frustrating and angst on his staff – and his patients ! This is the major reason why morale in corporate hospitals is so poor. It's only their façade which is beautiful , but because doctors feel devalued and unappreciated, they do not put their heart and soul in taking care of their patients.