Every patient wants to find the
best doctor, but their problem is they can't judge the technical competence
of the doctor. How do they
differentiate between an extremely skilled doctor and one
who's a duffer who was at the bottom of his class in medical college , but who camouflages his incompetence with a great bed side manner ?
This is why they are forced take technical competence for granted . They assume
that anyone who has passed his medical examinations and has been certified by
the Medical Council to be let loose on an unsuspecting public and start medical
practice must be as good as any other doctor .
This is why patients are forced to
use the following markers to judge which doctor to select for their treatment.
The size of the bill
For lots of patients, the goodness
of a doctor is directly proportional to the size of his bill. They know that better
quality stuff is more expensive, which is why they believe that costly doctors
must be better than the others. They naively conclude that doctors who charge
more must be superior and that those who
charge less mustn't be as good.
Number of tests
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They believe that the skills of a
doctor is proportional to the number of tests he orders . Their reasoning is
simple - the number of tests he orders is an index of how thorough he is . By
doing more tests , he is able to probe more deeply into what your exact problem
is , and get to the root cause. They
believe that good doctors make the right diagnosis by ordering more tests.
The length of the prescription
Similarly, a doctor who orders lots
of expensive medicines is presumably a better doctor . After all, the
medicines must be more expensive because they are the newest , and have been
developed using the most advanced technology based on the fanciest state of
the art research . This is in contrast to the old-fashioned doctor , who only
prescribes older medicines, presumably because he doesn't know any better, and has not kept up
with the latest advances.
How crowded the waiting room is
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If there are a large number of
patients who are waiting to see the doctor , and you have to join the queue, this
means he must be a top doctor. If he
doesn't make you wait , it's logical to assume he doesn't have many patients
to see and this means he mustn't be very good .
The celebrity quotient of his
patients
If he attracts lots of high profile
celebrity patients, he must be the best - after all, they must have done
their due diligence before selecting him, so you can safely follow their lead
!
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The truth is that all these metrics
are completely flawed. Good doctors don't always charge more - they charge
what they feel is the right amount. After all, most doctors didn't join
medical college to become rich ! Good
doctors order only those tests which are required. Often, the newer ( and
more expensive) tests are worse, because they provide unreliable information which
hasn't been shown to stand the test of time. Similarly, newer drugs have lots
of unexpected side effects which we still haven't discovered, and sensible
doctors don't use their patients as guinea pigs. The large crowd of patients waiting
to see the doctor simply means that he has poor time management skills. If he
can't manage his own time well, then how will you manage his patients'
problems ? And celebrity patients aren't
always good at selecting good doctors - they just want someone who will fawn
over them and treat them as VIPs, while good doctors take pride in treating all their patients equally well !
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