This is a heartening trend, and will hopefully mean better customer service for patients and health insurance customers !
http://timesofindia.indiatimes.com/india/Call-centres-for-healthcare-insurance-services-soon/articleshow/48312970.cms
While the mechanics of running a call center is something these companies ( such as Antworks, Infosys, Cognizant, EXL and WNS) have already mastered , they will need to make use of a health knowledgebase as a platform to ensure they can provide their users with trustworthy health information !
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