Patient Friendly Billing

Patient Friendly Billing " The Patient Friendly Billing project is committed to helping the healthcare system create patient bills that are:
❍ Clear: All financial communications should be easy to understand and written in clear
language. Patients should be able to quickly determine what they need to do with the
communication.
❍ Correct: The bills or statements should not include estimates of liabilities, incomplete
information, or errors.
❍ Concise: The bills should contain just the right amount of detail necessary to communicate
the message.
❍ Patient Friendly: The needs of patients and family members should be paramount when
designing administrative processes and communications."

Hospitals can be very "creative" in the way they bill their patients - especially when it's a third party which is paying the bills. Here are some useful guidelines to follow.