Micro practice makes perfect?

Micro practice makes perfect?: "Family physician L. Gordon Moore routinely answers his own office phone. When patients call his cellphone number — given to all — he usually answers that, too, day or night, weekday or weekend.He also sees most patients the day they call and spends 30 minutes with each. Moore does it all with the aid of one nurse and a computer system loaded with state-of-the-art electronic patient records and practice-management software."