Kathy Kastner’s Person Centered Patient Education Best Practice Guidelines : "Kathy Kastner’s Person-Centered Patient-Education Best Practice Guidelines
If at all possible:
1. Make sure I’m ready to hear it.
2. Acknowledge that I’m being asked to/ will become my own expert (without benefit of medical/scientific training) and that amounts to a huge accomplishment.
3. When I’m ready, offer me a choice of hearing and learning: