Researchers at Kaiser Permanente followed 35,423 patients with diabetes, hypertension, or both, over a two–month period. Those that used e–mail to communicate with their doctors saw a statistically significant improvement in measures from the Healthcare Effectiveness Data and Information Set, a group of performance measures used by the managed care industry. "
This is exactly what you'd expect. Patients need to be able to talk to their doctors - and email is cheap, quick, efficient and effective . Even better, it allows everything to be documented, so there's no scope for confusion or misunderstanding !