Monday, December 07, 2009

RELATE - The Baptist Leadership Group


RELATE - The Baptist Leadership Group: "What we developed through our research is an evidence-based model for consistent two-way patient and family communication: RELATE™ (Reassure, Explain, Listen, Answer, Take action and Express appreciation). This is a simple model that does not take any extra time to do, but ensures consistent, impactful communication with every patient, every encounter (from pre-registration to discharge)."

Such a simple way of helping to improve doctor-patient communication !

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