For Some Doctors, Empathy Is in Short Supply - US News and World Report: "'It would be helpful for physicians to think about having a response ready,' Morse added. 'The bulk of patients' concerns are existential and physicians don't necessarily have to do something to fix it. Just acknowledging it, in and of itself, can be very helpful and it doesn't take a lot of time.'
Added Frankel: 'The most important job of a physician is also the most important job for a minister or for a lawyer or anyone else: To try and help people cope with the uncertainties of life.'"
This is the challenge - and the opportunity. Patients don't expect doctors to work miracles - but a kind word can be very healing !
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