Interplay - Empathy Skills Training: "Creating great experiences for patients and their families can double earnings from patients, cut your operating cost and your malpractice suits, and provide better service for patients from any culture—when it's done well."
Dr Dawes has cleverly applied the principles of NVC ( non-violent communication) to health-care. If you want to learn how to talk respectfully to your patients, buy his book, Healing from the Heart.
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