Sunday, October 22, 2006

Online Patient Communications Appointment Reminder Services using Email

Online Patient Communications Appointment Reminder Services using Email "Preventing broken appointments has always been important to Dr. Wadler. He has used an automated telephone reminders system for Email appointment reminders...years, and he talks of the differences he sees between calling and emailing. 'With a phone call, we're never sure they got the message. Sometimes little brother takes the call and hangs up. Sometimes the messages don't record completely on answering machines, or the kids delete them. I feel that email appointment reminders reach patients more effectively than phone calls.' Dr. Wadler notes that confirming appointments two days in advance via email is an additional benefit, because patients have time to reshuffle their schedules if they've overbooked. 'Or they call and let us know they can't make the appointment so we have enough time to offer it to someone else.'"

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