Institute for Healthcare Improvement: Shortening Waiting Times: Six Principles for Improved Access: " Thinking about delivering health care like UPS delivers boxes might make some people uneasy. But Mark Murray, MD, MPA, says health care providers can learn a lot from the successful companies that track packages, assemble cars, and serve food quickly. Adding a bit of understanding of economic supply and demand theory can’t hurt either. The work that corporations have put into streamlining processes should be harnessed by health care to reduce the bane of many health systems’ existences: waiting times, everything from the extra hour in a doctor’s office to an extra six months waiting for a procedure that is in limited supply. Murray points to six principles for improving access: understanding the balance between supply and demand, recalibrating the system, applying queuing theory, creating contingency plans, influencing the demand, and managing the constraints."
Clever article, which every clinic manager and doctor should read.