The Chronic Care Model: The Patient Level: "'Productive interactions' between providers and patients need not be restricted to face-to-face visits, nor necessarily to one-on-one encounters. Self-management support using group visits and telephone follow-up are evidence-based examples of how a system might find new methods of making communication between patients and providers both more efficient and more useful to the patient."
I personally prefer email as everything is in writing and is documented. It also saves me time - and my patients prefer it too, because it allows them to get better organised and ask intelligent questions.
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