Sunday, July 03, 2005

How to Handle Patient Complaints

How to Handle Patient Complaints Here's an excellent format doctors can use to deal with patient complaints.
It's an easy acronmy - LEAD.
L = Listen
E= Empathise
A= Act
D= Document

No comments:

Post a Comment

Get A Free IVF Second Opinion

Dr Malpani would be happy to provide a second opinion on your problem.

Consult Now!